Cancellation and Refund Policy

TANGIBLE PRODUCTS

AbysmBooks.com does not accept cancellation/refund requests once the order is made by the customer.

However in case of receipt of damaged or defective item you may request a replacement at no extra cost, please report the same to our Customer Service team within 24 hours of receiving the product by emailing at info@abysmbooks.com as after which the order will be considered as perfectly delivered. The Customer Service Team after looking into your complaint will take an appropriate decision.

In case you feel that the Product received is not as described on the site, you must bring it to the notice of our customer service within 24 hours of receiving the product at info@abysmbooks.com. The Customer Service Team after looking into your complaint will take an appropriate decision.

Note:

  • In case of any error our side (as described above), we do not charge extra for replacements/pickups and is done free of cost.
  • Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged (once we will confirm you). In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.

DIGITAL PRODUCTS

Digital products selling is also active at AbysmBooks.com specially for outside India Buyers and also for some select Indian Buyers (based on discretion of Abysm Books).

Digital products/services on AbysmBooks.com shall not be eligible for return or replacement.

All sales of digital files are final. Returns of same files are not permissible on website. Once you have purchased digital files. AbysmBooks.com encourages you to download it promptly. If you are unable to complete a download, please contact customer service @ info@abysmbooks.com within 8 hours of the payment.

Further Abysm Books assumes no liability if your file reader/player does not support the file format made available by the seller on the Website or your browser does not support the file download application / software available by the Seller on the Website, by whatever name called. You bear all risk of loss after purchase and for any loss of digital file/s you have downloaded, including any loss due to a computer or hard drive crash. We may, from time to time, at our sole discretion, remove digital files selling provision from the Service without notice.

Rest information about cancellation and refund policy and pertaining details can be accessed from the terms and guidelines of this website.